Privacy
latest update: 1403/10/03
Privacy table
Taavia is an AI-based smart support chat designed to improve business and customer communications. This application provides a fast and efficient experience with features such as sending voice messages, personalizing the chat appearance, managing conversations, and providing advanced reports. By providing tools such as JavaScript code and WordPress plugins, easy integration into sites and managing multiple sites from one panel is possible. We also care about protecting the privacy and security of your information above all else and ensure that we will always act transparently and responsibly in this direction. However, we will not be responsible or liable for criminal acts or unforeseen incidents and events or events that are not attributed to or caused by our actions. In the text below, you can see a review of our policies and procedures for protecting user privacy and declaring our commitments in this regard.
Received Information
To register and use Taavia Smart Support, the business owner is required to complete information such as first and last name, contact number, business name, and profile photo for the business. Also, completing information such as profile photo and email is optional.
Reason for receiving information
Taavia Smart Support uses your mobile number as a permission to log in and use Taavia. The information received is for better interaction and service on the Taavia platform and use of Taavia Smart Support services.
How to retain information
Taavia Smart Support protects user data using the highest levels of security on HTTPS and secure servers with firewalls. Taavia Smart Support also uses JWT format tokens to encrypt and protect information.
Access to user information
All your personal information will be kept safe with us and will not be shared with any other individuals or organizations. Of course, legal authorities can access this information upon court order.
Who has access to your information?
All your information is completely secure with us. The support team has access to information such as first name, last name, and contact number for better communication between the support team and users and to improve the quality of service provided by our colleagues.
