FAQ

Here we have prepared answers to some of the most common questions from users to help you access the information you need in the shortest possible time. If your question is not answered here, please contact our support team via online chat. We are always ready to help you.

Login and registration

  1. Click on the "Login" button on the homepage.
  2. Enter your mobile number and select the "Login with OTP" option.
  3. A verification code will be sent to you. After entering the code, your account will be created.

  1. On the login page, select the "Login with OTP" option.
  2. A verification code will be sent to your mobile number, allowing you to access your account.
  3. Once logged in, you can set a new password for your account.

Packages and their use

  • Taavia's smart support offers three types of packages:
  1. Standard: Suitable for small businesses with basic features.
  2. Professional: Designed for medium-sized businesses with more advanced features.
  3. Enterprise: Tailored for developed businesses with advanced needs.

  1. After registering, you can select one of the free introductory packages.
  2. To view and purchase other packages, select the "View Other Packages" option.
  3. On the packages page, choose the desired token count and view the final price.

Yes. From the "Right Menu" section, you can select the "Renew" options.
 

Business information and customer management

  1. After selecting a package, you'll be directed to the "Register Business Information" page.
  2. Enter the required details, including your mobile number, first name, last name, and business name, then click "Register."

  1. Go to the "Account Management" section from the side menu.
  2. Select the "Business List" option and enter the business details (name, contact number, and other information).

Payment and pre-invoice

The proforma invoice page displays the following details:

  1. Name of the selected package
  2. Number of tokens
  3. Package validity period
  4. Proforma invoice issue date
  5. Price of the selected package
  6. Taxes and value-added tax
  7. Final payable amount

  1. After reviewing the proforma invoice, agree to the terms and conditions.
  2. Click the "Pay" button to be redirected to the payment gateway.
  3. Once the payment is completed, your account will be activated.

Possible problems and solutions

  1. First, ensure that you have entered your mobile number correctly.
  2. If the code is not received, you can select the "Resend Code" option after 2 minutes.

Log out of account

  1. Click on the "Logout" icon in the side menu.
  2. In the dialog that appears, select the "Logout" option to confirm.

No, your data will remain stored in the software, and you will have access to all your information upon logging back in.

Businesses

  1. From the "Account Selection" page, select "Add Business."
  2. Proceed with the package purchase process and choose your desired package.
  3. Fill in the business information, including first name, last name, and business name.
  4. After payment, your business will be registered and activated.

On the lower section of the "Right Management Dashboard," the package status is displayed:

  1. Remaining Duration: Shown in days.
  2. Remaining Tokens: Displays the total and remaining number of tokens.

  1. From the lower section of the "Right Management Dashboard," select "Renew."
  2. Choose your desired package and complete the payment process.

  1. Yes, you can register and manage multiple businesses using the "Add Business" option.
  2. In the "Account Management" section, a list of all your businesses will be displayed. You can access each one by clicking on it.

Your business is marked as expired because the package validity period has ended.

To continue using the application:

  1. Select "Renew."
  2. Choose a new package and complete the payment.

No, the business name cannot be changed after registration. Please ensure accuracy when entering your business information.

No, it is not possible to delete a registered business.
 

Management dashboard

  1. In the side menu, click the arrow next to your name and profile picture.
  2. If you are the business owner, the "Complete/Edit Business Information" page will open.

  1. The logout button is identified by an outward arrow icon. Clicking this button will display a confirmation message:
    "Are you sure you want to log out of your account?"
  2. Upon confirmation, you will be logged out and can log back in using a different number.

In the side menu, click on the "Home" icon. This will redirect you to the main support page.

  1. In the side menu, select the "Reports" option.
  2. Here, you can review overall user satisfaction with the support responses.

At the bottom of the side menu, you can view the current version of the software. This version number changes with each software update.

  1. From the "Conversation List" section, select the "Active Conversations" category.
  2. You can also view the archive of all your past conversations.

From the "Website List" section, select the "Add" option.

Edit personal information

  1. From the top of the side menu, click on your avatar and name to access your profile.
  2. Click on the camera icon below your profile picture.
  3. Select and upload a new image.
To remove the current image, use the trash icon.

The mobile number is used as a login identifier and cannot be changed for security and authentication reasons. If you need to update it, contact support.

  1. Click on your avatar and name to access your profile.
  2. Modify the first name and last name fields.
  3. Click the "Save" button to apply the changes.

  1. Ensure the first and last name fields are completed.
  2. Check your internet connection.
  3. If the issue persists, contact the support team.

Yes, uploading a profile picture is optional, and your personal information will still be saved without it.

List of websites

  1. Go to the "Website List" section and click "Add."
  2. Enter the required details, including the website name, domain address, and knowledge base file.

No, you can add an unlimited number of websites to the system.

The knowledge base file contains customized information and responses for your website, which the system uses for support. Without this file, the support system cannot be activated.

Yes, the website's profile picture can be changed anytime through the settings.

  1. Upload the knowledge base file.
  2. Place the generated plugin code before the <body> tag on your website.
  3. For WordPress sites, enter the tenant ID and product ID in the plugin settings.

  1. The knowledge base file contains information and responses related to your website, used by the system for support.
  2. You can use a sample template and customize it to fit your needs.

The accepted format is txt.

After entering the website details and uploading the knowledge base file, the plugin code is generated automatically. You can view and copy it.

Copy the plugin code and place it before the <body> tag in your website's HTML.

The support system may not function. Ensure the code is placed exactly in the specified location.

  1. Access the details of your website.
  2. Click the gear icon at the bottom to open the settings.
  3. In the "AI Settings" section, modify the assistant's name.

Yes, you can individually configure settings like the assistant's name, response tone, chat button position, and color scheme for each website.

Yes, every website has its own settings, including the assistant name, knowledge base file, and color scheme.

Yes, you can update details like the name, domain address, and knowledge base file.

No, you can add any domain.

Currently, only one AI assistant can be configured per website.

No, websites must be added one by one, but there is no limit on the total number of websites.

No, the process of adding a website is independent and does not require administrator approval.

Check the error message and ensure that details like the domain address and knowledge base file are entered correctly. If necessary, contact support.

The knowledge base file contains customized information and responses for your website, which the system uses to provide support. Without this file, the support system cannot be activated.

No, deleting added websites is not possible.

Conversation list

Yes, select the desired website to view its specific conversation list.

Active conversations are those conducted on the current day and have not yet been archived.

Archived conversations include those that occurred more than 24 hours ago and have been automatically moved to the archive.

Yes, you can specify a date range to view conversations from that period.

Yes, by clicking on a conversation, you can see the complete history of the interaction with the AI assistant.

Currently, deleting archived conversations is not possible.

Yes, you can select a specific website and view all active and archived conversations related to it.

Yes, you can search for conversations by entering the user's name or username.

Yes, each website has its own set of conversations, which are displayed separately.

Reports

First, select the desired website from the website list. The reports related to that website will then be displayed.

The number of conversations represents the total conversations users have had with the bot across all websites of a business within a week.

The number of messages shows the total messages sent by users during a week.

This report provides an overview of user satisfaction across all connected websites. It includes percentages of likes, dislikes, and neutral feedback, presented in a pie chart.

No, the overall report provides a combined view of performance across all websites. To see details for a specific website, you must select it.

Yes, the overall report displays the performance of all websites connected to the system.

Currently, reports are displayed on a weekly basis, but options for longer timeframes may be added in the future.

At present, reports can only be viewed individually for each website. Simultaneous comparison may be included in future updates.

FAQ Table